Coupons, refunds and limits
Discount coupons, how refunds work on Insy, sales limits, availability windows, waitlists and custom checkout fields.
A few tools let you shape the offer: discount codes, a refund policy, limits on quantity and timing, and extra questions at checkout.
Discount coupons
A coupon is a code a buyer types at checkout for a percentage off. You control:
- The code and the percentage it takes off.
- Which options it applies to — attach it to specific priced options.
- How long the discount lasts on a subscription — one payment, a set number of months, or forever (as long as the subscription runs).
- An expiry date and a maximum number of uses, both optional. Leave them off and the code never expires and has no usage cap.
Refunds
So: decide whether to advertise a refund window, set it if so, and route any refund request through Insy support. A product with no refund policy simply doesn’t show one.
Sales limits
You can cap how many units sell, at two levels:
- Per option — a limit on a single priced option. Once reached, that option stops selling.
- Whole product — a limit across the product, whichever option is chosen.
Leave a limit unset and that level is unlimited. Useful for a cohort with fixed seats or a scarce release.
Availability windows
A product can have a start and an end for when it’s on sale:
- Available from — before this, the page is visible but the buy button is closed.
- Available until — after this, it stops selling.
Outside the window the page still shows, so you can build anticipation before a launch or leave a sold-out page up after one — buyers just can’t check out until (or after) your dates.
Waitlists
When an option is unavailable — sold out, or not yet open — a buyer can join its waitlist by leaving their email. When it becomes available again, Insy emails everyone on the list so they can come back and buy. It turns a closed page into a way to capture demand instead of losing it.
Custom checkout fields
Add your own fields to the checkout to collect what you need from each buyer. Each field has a label, can be marked required, and is one of these kinds:
| Field | For collecting |
|---|---|
| Text | A free-text answer — a name, a handle, a note |
| Phone | A phone number |
| Address | A postal address |
| Consent | A checkbox the buyer must tick; the label holds the full consent text |
Use a consent field for terms, a licence agreement or a marketing opt-in — the label is the full wording the buyer agrees to. Keep required fields to what you genuinely need; every extra one is a step between the buyer and the sale.