Clip rules and disputes
How a clip gets approved or rejected, what makes a clip fail, and what happens when a clipper or a creator disagrees with a decision.
Every clip goes through the same gate: it has to be a real video on the platform, and it has to follow the campaign’s rules. This page covers who decides, what fails a clip, and how a disagreement gets settled.
The two checks a clip has to pass
The platform check (automatic)
Insy confirms the clip exists on TikTok, Instagram or YouTube and reads its details. A link that doesn’t resolve to a real video, or a clip that gets deleted, fails here on its own — no human decides it. A clip removed from the platform after it was accepted also stops earning.
The rules check (the creator decides)
Once a clip clears the platform check it waits for the creator to approve or reject it against the campaign’s rules. A manual decision — the creator reads the clip and the rules and makes the call.
What gets a clip rejected
There’s no secret list — the campaign’s own rules page is the standard, set by the creator, so read it before you clip. Common reasons a clip doesn’t earn:
- It breaks a campaign rule — wrong source material, a missing required tag or caption, the wrong format, off-brand, or anything else the creator spelled out.
- The video was deleted or is unavailable — nothing to track, so it fails the platform check.
- The views look inauthentic. Insy scores clips for bot-like or bought views. Fake views don’t earn, and they put the account you verified at risk.
- It’s a duplicate. The same video can only be live in a campaign once.
When a clipper disagrees — dispute a rejection
If your clip was rejected and you believe it followed the rules, you can dispute it. That takes the decision out of the creator’s hands and escalates it to Insy staff to arbitrate.
- Only the clip’s submitter can dispute, and only on a clip that’s actually rejected.
- You can dispute a clip’s rejection once — write a clear reason, because that’s what the arbitrator reads.
- Filing a dispute opens a support conversation and freezes the creator from re-deciding the clip while it’s under review, so they can’t flip it back and forth.
When a creator disagrees — report an approved clip
Sometimes a creator only realises a clip breaks the rules after it’s approved and past the review window, when they can no longer reject it. For that there’s a report: the creator flags the approved clip to Insy staff and explains the problem.
- Only a campaign manager can report a clip, and each clip can be reported once.
- Unlike a dispute, a report doesn’t freeze the creator out of their own campaign — it’s an escalation to the admins, who make the final call.
- As with a dispute, the admins’ decision locks the clip’s status for good.
Reports that quietly close themselves
A dispute or report can become pointless before anyone rules on it — for example the clip is paid out or gets removed from the platform in the meantime. When that happens Insy cancels the report rather than forcing a decision on something that no longer matters.
A note on rented-account clips
Some campaigns run through Insy’s account-renting flow, where a clip is posted under a rented account. Those clips are handled a little differently — they can’t be rejected directly; instead the creator files a rejection request the clipper can accept or dispute, and the clip keeps tracking until it’s settled. It’s an advanced arrangement; if you’re not part of one, the ordinary approve/reject flow above applies.