---
title: Getting discovered
description: Request a spot on the explore page, understand how ranking and badges work, and handle the reviews that feed into both.
---
Beyond your own audience, Insy has an **explore page** that surfaces communities and products to
people browsing the platform. Getting placed there, and ranking well, is the main way to reach
buyers who've never heard of you.
## Request a spot on the explore page
Listing isn't automatic — you ask for it, and the Insy team reviews the request.
1. **Send the request**
From your community or product, request to be featured on the main/explore page. Only the
**owner** can make the request.
2. **Wait for review**
The request goes to the Insy team as **pending**. You can have only one pending request per item
at a time, and can check its status from your requests list.
3. **Go live**
Once accepted, your item becomes eligible to appear in the explore swimlanes. Where it shows up
is then decided by ranking, not by the request.
> **Acceptance is a yes/no, not a guaranteed placement**
>
> Being accepted makes you *eligible* to appear — it doesn't pin you to the top. The ranking below
> decides which lane you land in and how high. An admin can also feature specific items by hand, but
> that's the exception.
## How the explore page is laid out
The page is built from **swimlanes** — horizontal rows, each with a theme. Four kinds:
What is picking up steam right now.
Consistent top sellers.
The best-reviewed items.
Newer items gaining momentum — including a rotating spotlight for promising newcomers.
Community and product lanes are interleaved (roughly three community rows to each product row). A
single creator can't fill a whole lane — placement is spread out so the page shows variety. New and
promising communities also get surfaced in reserved slots before they've racked up numbers, so a
good item isn't stuck invisible on day one.
## How ranking works
Insy scores each item and refreshes the scores about hourly. You don't tune the score directly — it's
earned — but it helps to know what it rewards and what drags it down.
**What lifts you up:**
- **Sales momentum** — how much you're selling recently.
- **Growth** — new members or buyers in the last week (the "X joined this week" figure on cards).
- **Quality** — your rating and reviews.
- **Conversion** — how often people who *view* your page actually join or buy.
- **Interest** — how often people who *see* your card click it.
- **Retention** — members sticking around and renewing rather than leaving.
**What drags you down:**
- Refunds, early cancellations, and pending cancellations.
- A run of bad reviews.
> **The short version**
>
> Sell steadily, convert the visitors you get, keep members happy enough to stay, and collect good
> reviews. The scoring is built so that genuine, healthy activity is what wins.
### Badges
A well-performing item can earn a single badge on its card — **Hot**, **Trending**, **Growth**, or
**Top rated**. Badges come from the same signals as ranking; you don't apply for them.
## Reviews
Reviews feed directly into the **quality** signal, so they're worth tending to.
- **Who can leave one** — a buyer can review only after a **14-day**, active, paid membership. This
keeps reviews coming from real, committed members; a member who can't review yet simply hasn't
passed the 14 days.
- **Reply to a review** — post a public reply to any review on your item, and edit or remove it
later. A thoughtful reply to a critical review often does more for a browsing buyer than the review
itself.
- **Report a review** — if a review breaks the rules, report it to the Insy team. Pick a reason:
inappropriate language, spam, harassment, false information, competitor attack, or other, with an
optional note. Each review can be reported once, and a human reviews it.
> **Report abuse, don't fish for removals**
>
> Reporting is for genuinely rule-breaking reviews — spam, harassment, a competitor's smear, plainly
> false claims. A fair-but-negative review isn't reportable; the better move is a calm public reply.
> Bad reviews do affect ranking, but the fix is addressing the underlying issue, not deleting honest
> feedback.
## Next
Now that buyers are finding you, keep an eye on what you have earned.
Prices, coupons and checkout — the levers behind your conversion and sales signals.