--- title: Clip rules and disputes description: How a clip gets approved or rejected, what makes a clip fail, and what happens when a clipper or a creator disagrees with a decision. --- Every clip goes through the same gate: it has to be a real video on the platform, and it has to follow the campaign's rules. This page covers who decides, what fails a clip, and how a disagreement gets settled. ## The two checks a clip has to pass 1. **The platform check (automatic)** Insy confirms the clip exists on TikTok, Instagram or YouTube and reads its details. A link that doesn't resolve to a real video, or a clip that gets deleted, fails here on its own — no human decides it. A clip removed from the platform after it was accepted also stops earning. 2. **The rules check (the creator decides)** Once a clip clears the platform check it waits for the **creator** to approve or reject it against the campaign's rules. A manual decision — the creator reads the clip and the rules and makes the call. ## What gets a clip rejected There's no secret list — the campaign's own **rules page** is the standard, set by the creator, so read it before you clip. Common reasons a clip doesn't earn: - **It breaks a campaign rule** — wrong source material, a missing required tag or caption, the wrong format, off-brand, or anything else the creator spelled out. - **The video was deleted or is unavailable** — nothing to track, so it fails the platform check. - **The views look inauthentic.** Insy scores clips for bot-like or bought views. Fake views don't earn, and they put the account you verified at risk. - **It's a duplicate.** The same video can only be live in a campaign once. > **There's a window to decide** > > A creator can only approve or reject a clip within a **review window** — roughly two weeks from > submission. After that the status is frozen. This cuts both ways: it protects clippers from a decision > months later, and it means a creator who spots a problem in an already-approved clip after the window > has to **report** it rather than reject it directly (below). ## When a clipper disagrees — dispute a rejection If your clip was rejected and you believe it followed the rules, you can **dispute** it. That takes the decision out of the creator's hands and escalates it to **Insy staff** to arbitrate. - Only the **clip's submitter** can dispute, and only on a clip that's actually **rejected**. - You can dispute a clip's rejection **once** — write a clear reason, because that's what the arbitrator reads. - Filing a dispute **opens a support conversation** and freezes the creator from re-deciding the clip while it's under review, so they can't flip it back and forth. > **The arbitrator's decision is final** > > Once Insy staff resolve a dispute, the clip's status is **locked permanently** — neither side can > change it after that. Disputes are the appeal of last resort, so use them when a decision is genuinely > wrong. ## When a creator disagrees — report an approved clip Sometimes a creator only realises a clip breaks the rules **after** it's approved and past the review window, when they can no longer reject it. For that there's a **report**: the creator flags the approved clip to Insy staff and explains the problem. - Only a **campaign manager** can report a clip, and each clip can be reported **once**. - Unlike a dispute, a report doesn't freeze the creator out of their own campaign — it's an escalation to the admins, who make the final call. - As with a dispute, the admins' decision **locks the clip's status** for good. ## Reports that quietly close themselves A dispute or report can become pointless before anyone rules on it — for example the clip is **paid out** or gets **removed from the platform** in the meantime. When that happens Insy cancels the report rather than forcing a decision on something that no longer matters. > **Most clips never touch any of this** > > Disputes and reports are the exceptions. The normal path is: submit, the creator approves, the clip > earns. Clear rules on the creator's side and honest clips on the clipper's side keep almost everything > out of arbitration. ## A note on rented-account clips Some campaigns run through Insy's account-renting flow, where a clip is posted under a rented account. Those clips are handled a little differently — they can't be rejected directly; instead the creator files a **rejection request** the clipper can accept or dispute, and the clip keeps tracking until it's settled. It's an advanced arrangement; if you're not part of one, the ordinary approve/reject flow above applies. ## Next Set the rules clearly so approvals are easy and disputes are rare. Read the rules, make clips that follow them, and get paid on genuine views.